Multimodal Freight Forwarder - VR/19341

Status: Permanent
Rate: £Commensurate with experience
Location: Aberdeen
Ref: VR/19341

Our client, based in Dyce, has a requirement for a Multimodal freight Forwarder to join their team on a permanent basis. Applicants to this role should offer a minimum of 3 years experience in a similar role.

Duties and Responsibilities include:

  • Providing operational support and excellent customer service to clients.
  • Liaising with both sales and product support (both air and ocean) to ensure business is moved via most profitable means whilst being in line with customer expectations.
  • Maintaining “house” accounts at a customer service level, ensuring opportunities for further business are developed accordingly.
  • Attending customer meetings in conjunction with General Manager in respect of implementation, retention or further development of customer accounts.
  • Point of contact between customers / partners and internal departments for operational issues.
  • Always representing the company in a positive and professional manner, ensuring the culture within the team accurately reflects that of the company brand.
  • Working in conjunction with the General Manager facilitate cover during absences.
  • Engaging in all operational problems with a view to find immediate and long-term solutions.
  • Consistently evaluating processes and procedures and suggest possible improvements.
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