The role is a mobile position and so company car, fuel card, phone, lap-top etc. will all be provided in addition to the basic salary.

The Membership Representative will plan and deliver a first-class service to Members and to promote a professional image to prospective Members and key industry opinion formers.

Key Responsibilities:

• Member visits, including planning and reporting.
• Member recruitment visits, including planning and reporting.
• Participating and attending local Branch Meetings and Activities, including preparation of minutes.
• Attending and supporting at other company events including ToolBox Talks etc.
• Acting always according to the Staffs Shared Values and Customer Service Standards.
• Visits Programme: Planning and implementing a programme of visits to Members to ensure that target contact levels are met.
• Membership Benefits and Products: Advising Members on products and services; and contacts for assistance required to ensure their continuing support.
• Reports: On a confidential and structured basis, gathering information on membership by completing various reports, including the Member Visit Report forms in a timely manner.
• Recruitment Programme: Planning and implementing a programme of visits to prospective Members to ensure that target recruitment levels are met.
• Membership Benefits: Providing advice to applicants on the products and services available when they become Members.
• Reporting: Ensuring that the required steps in the recruitment process are properly observed to bring firms into Membership in a professional manner, ensuring the appropriate factors are completed in a timely manner.
• Participating and attending local Branch meetings and other company activities.
• Relationships: Developing and maintaining contact with local Branch Chair/s.
• Promote: Promoting branch meetings and events to encourage Members attendance.
• Attending and undertaking administration support role at branch meetings including preparation of minutes.

Ideal Candidate: 

• Experience of face to face contact with customers.
• Experience in meeting targets and delivering support and advice, both written and verbal.
• Experience in preparing and presenting a variety of reports both in writing and verbal.
• Competent in the use of Word, Microsoft Outlook and Excel.
• Accuracy and attention to detail.
• Exceptional communication skills.
• Pleasant and co-operative manner.
• Ability to work as a member of a team.
• Ability to work under pressure and without close supervision.
• Ability to manage and organise own time.
• Ability to interact with a diverse range of individuals.
• Ability to maintain high levels of confidentiality.
• Knowledge of Scottish Construction Industry.
• Experience of minute taking.