Salesforce Project Analyst / Coordinator - VR/19820
Currently recruiting for an experienced Salesforce Project Coordinator on an initial 6-month contract basis for a company based in Aberdeen.
Reporting to the IT Project Lead, the Salesforce Project Coordinator will lead the on-going development and configuration of the Company’s Skedulo SaaS implementation and deployment.
The Salesforce Project Coordinator will identify, develop and deploy new business processes, including: Scheduling, Care Management business processes, Casework Management and Workflow.
The Salesforce Project Coordinator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of Skedulo software on the Salesforce platform.
The Salesforce Project Coordinator will have the following main duties and responsibilities:
- Serving as the primary system administrator for the Skedulo SaaS application on the Salesforce platform.
- Managing all basic administrative functions, either by delegation or execution, including user account (Service User) maintenance, reports and dashboards, workflows and other routine tasks.
- Training and developing members of the Project Team, Superusers and other key staff in the effective utilisation and deployment of Skedulo software.
- Managing Salesforce.com data feeds and other integrations.
- Coordinating the evaluation, scope and completion of new development requests.
- Working with the Management Team to establish suitable processes to support administrative, development and change management activities.
- Assisting in training of new users and grow the Salesforce.com skillset across the organisation.
- Effectively acting as the liaison between users, vendors and the Application Development Teams.
- Working independently with members of the user community to define and document development requirements.
- Providing leadership, day-to-day management, advice, support and guidance to team members in order to meet the needs of the project.
- Ensuring that services are delivered in accordance with relevant GDPR and data legislation, policies and procedures.
- Managing resources effectively, including monitoring project financial expenditure and ensuring compliance with financial regulations.
Experience / Qualifications:
- A minimum of 2 years’ experience as a Salesforce.com Administrator is essential.
- A minimum of 3 years’ experience in the configuration and development of a SaaS application into a core platform is essential.
- Previous experience of working with Salesforce AppExchange Products, such as Skedulo and Conga, would be highly desirable.
- Applicants will ideally be Saleforce.com Admin (ADM201 and ADM211) certified.
- App Builder certification would be preferred.
- Applicants will be expected to possess a strong understanding of Salesforce.com best practices and functionality.
- Applicants will be expected to possess strong data management abilities.
- Applicants will be expected to possess a strong understanding of the Salesforce platform, as well as have the ability to build custom apps & objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Applicants will be expected to possess a demonstrable track record of successfully driving projects to completion.
- An understanding of the Health and Social Care sector would be preferred.
- Previous experience of working in a PRINCE 2 or Agile environment would be preferred.
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