Duties and Responsibilities will include, but are not limited to:

• Motivating and supporting Customer Support Coordinators.
• Completing annual performance appraisals for Customer Support Coordinators.
• Developing and improving procedures and processes between Customer Support Team and internal customers.
• Assisting Sales Engineers with customer communications.
• Liaising with the Finance Department to ensure timely invoicing.
• Assisting Sales Engineers in exploiting and developing sales opportunities.
• Attending customer meetings with Sales Engineers or individually.
• Assisting with enquiry review, quote / bid preparation and contract review.
• Assisting with preparation of customer presentations.
• Achieving Budget and / or set Monthly product sale revenue targets.
• Monitoring and reporting Sales Order status to Sales or Customer; working with Material and Production Planners to provide a reliable progress schedule.
• Managing sales and rental orders to meet customer requirements and reconcile the close-out.
• Promoting and providing continuous and effective after-sales support.
• Sourcing drawings, technical information and data as required.

Applicants to this role should offer the following:

• Previous experience in a similar role.
• Knowledge of the oil and gas industry – preferably including Subsea, Drilling and Completion.
• Commercial awareness.
• Excellent communication skills.