The IT Analyst will have the following main duties and responsibilities:

Technical:

• Troubleshooting user and customer application issues for key systems.
• Understanding existing EDI and web service integrations.
• Understanding database table structures in order to liaise, specify, and create new SSRS reports and PowerBi dashboards for customers.
• Maintaining current Biztalk environment and update mappings as required.
• Executing basic system administration tasks, such as creating new users, as well as creating and scheduling reports.
• Assisting the business with software-based initiatives from customers. This may involve the use of SQL, IIS and Excel automation (VBA). 

General & Support / Tickets:

• Ensuring tickets are responded to in a timely manner.
• Liaising with clients to specify, implement and test new reporting requirements.
• Ad-hoc duties as directed by the business, the Product Managers, and the Global IT Director. This may include basic infrastructure support during peak times.
• Escalating items that require higher level approval, e.g. certain security changes, certain cross-country reporting etc (guidance will be given).

Testing:

• Assisting the Product Managers with User Acceptance Testing (UAT) of new features and bug fixes.

Experience / Qualifications:

• Relevant IT qualifications would be preferred.
• Previous and specific experience in an IT Applications / Systems Analyst type role is essential.
• A minimum of 1-2 years’ experience in an IT technical support type role is essential.
• Experience with the following IT technologies would be preferred:
  • SQL query writing.
  • SSRS / PowerBi report writing.
  • An understanding of B2B system integrations - enough to coordinate a project up to development handoff.
  • An understanding of SQL database structure and functions.
  • Windows Server / IIS.
  • C# exposure.
  • Biztalk configuration.
  • Microsoft cloud technology, e.g. Office 365, Word, Excel, and PowerPoint.
• A basic knowledge of SharePoint Administration would be preferred.