Job Purpose:

• Providing first line technical support.
• Troubleshooting issues related to company products.
• Writing reports.
• Generating and updating technical documentation.

Reporting to the Vantage Project Manager, the Level 1 Applications Support Analyst will have the following main duties and responsibilities:

• Handling requests for support by following agreed procedures.
• Maintaining application support procedures.
• Monitoring actions to investigate and resolve incidents.
• Investigating operational requirements, and presenting options to address the underlying issues.
• Ensuring that changes and issues are clearly documented and understood by the broad user community.
• Clear documentation of incidents and changes.
• Maintaining and setting up Access and Excel files for call logs and reporting.
• Supporting in Legare licensing.

Experience / Qualifications:

Essential:

• Previous experience of working in a similar Applications Analyst, or IT Service Desk / Helpdesk, type role.
• Hands-on experience with Windows OS and MS Access.
• Good understanding of computer systems and mobile devices.
• Working knowledge of Oracle Databases and SQL.

Desirable:

• A Degree or HND qualification in Computing / Computing Science.
• Previous experience of working with Vantage products.
• Previous experience within the Aviation Logistics sector.
• Previous experience within the Oil and Gas industry.