Reporting to the Contracts Manager, the Technical Focal Point will be responsible for the successful delivery of key maintenance contracts, with a particular focus on the coordination of repair and engineering activities. 

Duties and Responsibilities:

• Managing and coordinating workload in order to meet business / client requirements.
• Ensuring technical and commercial conditions of contract are known and fully adhered to.
• Establishing, developing and maintaining strong working relationships and regular communication with client(s).
• Working closely with other areas of the business to deliver contract requirements.
• Facilitating repairs through the company’s workshops, spare parts supply, third-party activities and engineering requirements.
• Producing management / client reports in a timely manner as required.
• Utilising business systems to manage order input, invoicing, job cost interrogation, PO requests, despatch notes / CoCs etc.
• Developing and populating regular financial reports covering invoicing, forecasts, Work in Progress (WIP) etc.
• Conducting WIP reviews (internally and with client).
• Leading quarterly and annual contract performance reviews with client.
• Driving On Time Delivery (OTD) performance and managing / monitoring other contract defined KPIs.
• Expediting potential orders to maximise financial performance.
• Ensuring full compliance with contract terms and conditions at all times.
• Securing and supporting spares-supply and projects work.
• Attending client maintenance calls, answering pump-related questions and providing guidance as required.
• Project managing / monitoring / expediting third-party work as required.
• Coordinating offshore field service visits (offshore attendance not essential).
• Hosting client visits to internal facilities.
• Conducting visits to clients in line with the requirements of the role.
• Closing out customer complaints / NCRs and warranty claims in a timely manner in line with company and client requirements.

Qualifications / Experience:

• A Degree qualification in a relevant Engineering discipline would be preferred.
• Previous and specific experience in a similar Technical Focal Point type role within the Rotating Equipment field is essential.
• Experience of working within a Contract / Technical Support / Project engineering environment within the Oil and Gas industry is essential.
• Strong working knowledge of repair / build methods and / or the operation of rotating machinery and systems is essential. Specific experience with pumps would be preferred.
• Applicants will be expected to have broad experience with major OEM products and service offerings, specifically relating to rotating equipment.