The Customer Service Assistant is primarily tasked with providing excellent customer service, as well as supply chain administration and internal sales support.

Duties and Responsibilities:

• Building and maintaining strong relationships with customers by handling calls and emails.
• Supporting with raising work orders, quality documentation, picking of stock, labelling and packaging of goods out, and arranging couriers.
• Stock taking and inventory management, raising supplier POs and booking-in stock.
• Involvement in ordering materials and goods from other sites.
• Involvement in warehouse inventory and warehouse housekeeping.
• Handling the quotation process, including activities for generation of leads and follow-up.
• Coordinating the process from order receipt through to physical dispatch of goods.
• Post-sales activities (claims, returns etc).
• Supporting the cash-collection process.

This role would be ideally suited to entry-level candidates or recent graduates looking for an opportunity to learn and develop.

Applicants should also have excellent communication skills, be driven / motivated and capable of working well as part of a team as well as on an individual basis.