IT 3rd Line Support Engineer - VR/18741

Status: Permanent
Rate: £Commensurate with experience
Location: Aberdeenshire
Ref: VR/18741

Currently recruiting for an experienced IT 3rd Line Support Engineer on a permanent staff basis for a company based in north Aberdeenshire.

Reporting to the Service Delivery Manager, the 3rd Line Support Engineer will be responsible for Microsoft Office 365 / Cloud / Azure servers.  The successful candidate will provide a high level of expertise across a wide range of company focussed solutions based on cloud implementation.

The 3rd Line Support Engineer will have the following main duties and responsibilities:

  • Taking ownership of issues escalated.
  • Managing incidents through to resolution.
  • Advising clients on IT strategy.
  • Planning and scheduling maintenance to servers.
  • Responsibility for the monitoring / reporting of servers.
  • Ensuring all documentation is up to date and highlighting areas which require improvement.
  • Ensuring the technical validity of server related projects and liaising with sales as to any queries.
  • Providing assistance to Service Delivery Manager and Technical Lead.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Communicating with clients through email, written proposal and company telecoms.
  • Understanding processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Entering all work as activities or service tickets in ConnectWise.
  • Mentoring junior members of the Support Team.

Experience / Qualifications:

  • Previous and specific experience in a similar IT 3rd Line Support Engineer type role is essential.
  • A minimum of 5 years’ IT experience is essential and applicants will ideally hold MCSE / MCITP and CCNA qualifications.
  • Experience with Microsoft Office 365 / Azure, VMware vSphere is essential and applicants will also ideally hold relevant certification in these areas.
  • Experience in Cyber Security and Ethical Hacking, with CISMP or CISM qualifications, would be preferred.
  • Applicants will be expected to have experience / knowledge in most of the following areas:
  • VMware vSphere 4.x , installation and configuration.
  • NAS and SAN storage, installation and configuration.
  • MS Office 365 / Azure.
  • Active Directory.
  • DNS (local).
  • Microsoft Windows Server, working knowledge up to 2016 server.
  • Microsoft Exchange Server, working knowledge up to 2016 server.
  • Microsoft SQL Server, working knowledge up to 2016 server.
  • Microsoft Windows Desktop Operating Systems.
  • Patch management.
  • Anti-Virus management.
  • Server backup configuration and management.
  • TCP / IP Advanced – IP addressing experience.
  • Routing – dynamic and static experience.
  • Switching experience.
  • Office 365 experience.
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