IT 3rd Line Support Engineer - VR/18741

Unfortunately this position is no longer available. Please use our job search function to find an alternative.
Status: Permanent
Location: Aberdeenshire
Rate: £Commensurate with experience

Currently recruiting for an experienced IT 3rd Line Support Engineer on a permanent staff basis for a company based in north Aberdeenshire.

Reporting to the Service Delivery Manager, the 3rd Line Support Engineer will be responsible for Microsoft Office 365 / Cloud / Azure servers.  The successful candidate will provide a high level of expertise across a wide range of company focussed solutions based on cloud implementation.

The 3rd Line Support Engineer will have the following main duties and responsibilities:

  • Taking ownership of issues escalated.
  • Managing incidents through to resolution.
  • Advising clients on IT strategy.
  • Planning and scheduling maintenance to servers.
  • Responsibility for the monitoring / reporting of servers.
  • Ensuring all documentation is up to date and highlighting areas which require improvement.
  • Ensuring the technical validity of server related projects and liaising with sales as to any queries.
  • Providing assistance to Service Delivery Manager and Technical Lead.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Communicating with clients through email, written proposal and company telecoms.
  • Understanding processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Entering all work as activities or service tickets in ConnectWise.
  • Mentoring junior members of the Support Team.

Experience / Qualifications:

  • Previous and specific experience in a similar IT 3rd Line Support Engineer type role is essential.
  • A minimum of 5 years’ IT experience is essential and applicants will ideally hold MCSE / MCITP and CCNA qualifications.
  • Experience with Microsoft Office 365 / Azure, VMware vSphere is essential and applicants will also ideally hold relevant certification in these areas.
  • Experience in Cyber Security and Ethical Hacking, with CISMP or CISM qualifications, would be preferred.
  • Applicants will be expected to have experience / knowledge in most of the following areas:
  • VMware vSphere 4.x , installation and configuration.
  • NAS and SAN storage, installation and configuration.
  • MS Office 365 / Azure.
  • Active Directory.
  • DNS (local).
  • Microsoft Windows Server, working knowledge up to 2016 server.
  • Microsoft Exchange Server, working knowledge up to 2016 server.
  • Microsoft SQL Server, working knowledge up to 2016 server.
  • Microsoft Windows Desktop Operating Systems.
  • Patch management.
  • Anti-Virus management.
  • Server backup configuration and management.
  • TCP / IP Advanced – IP addressing experience.
  • Routing – dynamic and static experience.
  • Switching experience.
  • Office 365 experience.

We're sorry!

Our website has detected that you are using an out of date or unsupported web browser (Internet Explorer Version 11 or below).

Please use a modern browser to access our site and revisit us once you have upgraded, thank you.

Download Google Chrome Browser
Download Chrome
Download Mozilla Firefox Browser
Download Firefox
Download Internet Explorer Edge Browser
Download IE Edge