Main duties and responsibilities:

• Leading quarterly business reviews with clients.
• Developing detailed technology roadmaps with commercial recommendations.
• Presenting proposals and roadmaps to clients clearly and confidently.
• Handling client inquiries and resolve complaints promptly.
• Communicating technology updates and company changes to clients.
• Collecting client feedback and implementing improvements to enhance their experience.
• Collaborating with Technical Teams to provide accurate and timely advice.
• Staying informed on industry trends, emerging technologies, and best practices.
• Identifying opportunities within existing client accounts for new solutions and services.

Applicants to this role require:

• Proven experience in customer success or account management within an MSP or similar environment.
• Strong interpersonal and relationship-building skills.
• Experience presenting to and negotiating with C-level executives.
• Ability to simplify technical discussions and communicate complex solutions clearly.
• Solid understanding of core IT products, ideally including: M365, Windows Server, Azure, security solutions.
• Demonstrated ability to translate client business goals into actionable technology strategies.
• Strong presentation skills and a results-oriented approach.

TMM Recruitment